What our Customers say...
The roof on my house began leaking during a massive rain storm, I called SERVPRO late in the evening and they arrived shortly after to aid me. They were able to cover the roof and begin work immediately to stop any further damage. I was very impressed and will be recommending them to friends and family.
SERVPRO was very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for better service. They were there for me in my time of need.
The home I rent out was affected by the Santa Clarita fires that spread, while the home was not directly affected it still was covered in soot and smoke. SERVPRO was able to come out and remove all the damage both inside and outside of the home and make it livable again.
When I had a fire at my home in Encino, I called SERVPRO and they came out and put us at ease from the first day. They started the process immediately and dealt with our insurance company to make sure everything they were doing was documented and covered. All in all it was a very pleasant experience during a difficult time.
My business experience water damage and I was referred to SERVPRO by family member that had used their services before. I was impressed with the level of professionalism and service I received. I will be telling all my friends, colleagues, and family members to always use SERVPRO.
After a water pipe burst in our building, we were amazed to see SERVPRO on site late that evening to begin the dry out process to minimize any further damage. The project manager, Matthew, was a real pro.
These guys are the best. Unfortunately I've had to use them two times. Very professional. Great follow up and communication. If you need mitigation work, which in my case was for mold, look no further. Didn't leave until job was completely finished, with no mess left behind.
"I want to take this opportunity to thank you for taking such good care of my family during such a difficult time. You showed up in the middle of the night, cleaned up the mess, and worked with our plumber to try and find the problem. Thank you so much."
We live in the hills and our basement became flooded from our backyard not having anyways to drain all the water from the rain and our sprinkler systems having a malfunction. Our adult children are the actually the ones that called SERVPRO and I'm glad they did. The whole team was a joy to work with and I'm glad they were there when they were.
We recently experienced a pretty significant water mess at our home and it left us with damage to our floors and walls. When it was determined that there was mold present, we became very concerned. SERVPRO was on the scene immediately and worked closely with the insurance company to make sure all of our needs were met. Marc gave us A-1 treatment throughout the process. We would recommend SERVPRO to our friends and family.
SERVPRO did a great job of cleaning up our mold disaster in our bathroom. The wrokers were clean, friendly and seemed to be very competent. All 10's!!
While away in the Panama Canal our ceiling had a leak we were unaware of and some rain came in through the leak and flooded our entire second story. Our adult children got the call and called SERVPRO. They were out the same day and the drying process began. Everything is under control. They put some things back for us and have tried to make life easier for us
I had mold all over my ceilings and walls and finally took a neighbor's advice to call SERVPRO after trying to get rid of it myself. I was so impressed by the technician, Abraham, and the office manager, Berenice. Everyone was friendly and professional. I will definitely be recommending them in the future.
I want to commend SERVPRO of Studio City/Valley Village on their excellent service and attention to detail when they cleaned our animal enclosures. There was an explosion next door and we were unable to access our building for days. SERVPRO decontaminated all areas of our building. They really showed a great concern for us and our animals
Ten's across the board. SERVPRO, specifically Matthew, did a great job.
What started out as a water damage turned into a mold problem as I was trying to close escrow on my home. SERVPRO was immediately on the scene and helped me with my time crunch. I was super happy with how quickly the process went and that there was a sense of urgency with my claim.
SERPVRO did a great job at responding in our time of need. I would absolutely recommend them to anyone that experiences water damage.
I experienced smoke damage in my apartment and SERVPRO was able to remove all the soot and help to get my place back to livable living conditions. I was appreciative of all the communication and the patience displayed.
SERVPRO responded in our time of need after hours and really went the extra mile in dealing with our claim. The demolition, mold clean up, and drying that was necessary was completed in a timely manner and all communication between their office and us was terrific. 10's accross the board.
Right before the holidays I had a small fire in my kitchen and I was worried about having company over for the holidays. SERVPRO was able to quickly come out and re mediate the damages and I was ready to go before my guests arrived in town. I was very impressed with SERVPRO and will recommend them in the future.
Very professional and thorough. This was a terrible situation but SERVPRO made the headache easier, they were in and out quickly and I couldn't thank them more.
I had a flooding emergency that from the first call they were compassionate, informative and dependable. It is in the times of emergency you need someone to help keep you calm and Nora was that person for me. Mark followed up with the same care and concern. They treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
A fire that started in our bathroom vent was quickly put about but then our ceiling needed some help. We called SERVPRO out and they were great, the technicians were friendly and professional. We were able to move the process along quickly and it was pleasant. I was very impressed.
The project manager, Matt, was great on site, with amazing communication and explanation of services. Everyone was clean and professional and I felt comfortable in the middle of chaos.
My son used SERVPRO just before I had my fire damage and recommend that I give them a call, and I am glad I did. They were extremely professional with both claims and did their best work, I could have not asked for better service.
I really can't say enough.. Wow!! I am so glad I don't have water damage a lot but if I do again.. This SERVPRO is great! Our house flooded after crazy rains, Bernice and her team were amazing to work with. Thorough and clear in explaining how and why they did what they did. They documented well and worked with the Insurance company, providing them with clear outlined status reports.
This team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client.
I think, even in a worst case scenario, we would have been a small job for SERVPRO, but, Marc came out anyway to help and give some guidance. Marc is the type of person I want to do business with - I appreciate his professionalism, customer service, and common decency.
After never experiencing a "loss" before the guys walked me through everything I needed to know and explained all steps thoroughly. Thank you to Raul, Fernando, and SERVPRO for coming to my home after hours and being the silver lining to an otherwise horrible day!
After coming home to a flood in my house on a late Friday night, my insurance company sent out SERVPRO and they were amazing. They called and came over quickly due to my emergent situation and quickly put me at ease. They cleaned up everything and did follow up visits for several days until completed. I am very happy with the work they did and would definitely recommend them to others.
I had SERVPRO come to my house for carpet cleaning and they did a fantastic job! They were thorough, on time, clean, and polite. I will definitely use them again in the future and would recommend them for any of their services.
They all have pride in their work and it shows!
Give this team your business because under stressful conditions, these are the guys you want working for you!!!
Edwin was particularly helpful, quick response, returned calls promptly, very professional, and answered many questions. Well done!
Just stay as great as you are don't lose that ability.
Excellent Work! Thank You!
They were terrific! Very courteous and thorough.
Great, professional team!