What our Customers say...
SERVPRO has handled several large losses for our company. In each case, they have provided outstanding service and communication throughout the process. They are highly recommended.
Oh man. About 2 weeks ago I realized that a tank of water which we kept on the floor had a tiny leak and slowly, the water did significant damage to our wooden floors. I was crushed. A family member recommended these guys after they cleaned his worksite (COVID-related). I looked at the pictures on their site and was a bit skeptical. Do I really need 20 people with hazmat suits in our house?! Well, 2 technicians showed up. They were wearing masks and clearly highly mindful of the pandemic (which relieved my wife). They quickly assessed the degree of damage. Checked for evidence of water damage within the floor and walls. Gave us a clear understanding of what to do next! Very fast, professional service. Special shout out to Genna, Alan, and Manny!
SERVPRO did an awesome job! They were fast, efficient and very professional. They are my "go to" for mold remediation. I highly recommend them.
Where do I start? I own a physical therapy clinic. We have stayed open from the beginning of this pandemic because we are considered essential. We have done really well for four months until last Wednesday. We got a phone call that one of our patients tested positive for the coronavirus (not from the clinic). We had heard before that one of our friends used this company. We called right around midnight. We were a little panicked because we weren't sure how to make sure that the clinic was safe for patients and employees' return. We ended up closing the clinic out of an abundance of caution. We spoke to someone a little before midnight and by 12:30 there was an eight person crew at our clinic. They were very professional. They came in, we walked the area and then we proceeded to leave. They got dressed in their hazmat suits and gloves and eye protection. I watched them work on the cameras. They cleaned every crevice of the clinic, the offices, the bathrooms , the break room. It took about four hours and the price was extremely reasonable for after hours work and on such short notice. The gentlemen that came were super friendly, very informative and very professional. We then hired them for our second location. Their work made us feel very safe to return personally and safe for our patients and employees to return as well. I highly recommend this company for their work, responsiveness and professionalism. If anyone is looking for a deep disinfecting of the area you should call this company. The guy I spoke to was Genna.
Alan, upon finishing with your Simi Valley Team with my ordeal, I can’t say enough good things about Adam Fox and his crew in Simi. They were outstanding from the start. Adam does a great job in leading and guiding his group and is “hands-on.” This says a lot about his character. His demeanor is cool, calm, and very professional.
You have a great guy there in Adam and his people; you are lucky to have them.
I appreciate your leadership and advice for me from the beginning to understand the process and system to make my experience as best as possible.
The team packed me up a week or so ago, and I am writing a check to pay you off for the finish.
I am certainly going to post another appropriate note on Google and continue to recommend to everyone about contacting SERVPRO of Simi Valley and SERVPRO of Encino for any and all of their needs.
Please reach out to me anytime if I can help in business or personally.
Wishing you and your family a Merry Christmas and happy new year!
We used SERVPRO after we discovered a leak in our kitchen coming from the dishwasher. Junior and his team arrived quickly and immediately got to work to help minimize the water damage. Alan personally FaceTimed me, and assured me that we were in good hands and he was there to assist me in dealing with our insurance company. Junior and his team were always on time, very professional, were in regular communication with our insurance company, and we received daily emails as to the status of the remediation. We were brand new homeowners when the water leak occurred and SERVPRO went above and beyond to make the process as stress free as possible.
Big thank you to Alan and the SERVPRO team. Alan and his team of techs did an amazing job cleaning up my apartment from my disaster situation. The washing machine gushed water all over the carpet and the damage was all cleaned up immediately. The tools they used were very professional and the techs inspections were thorough.
Simply the best, I highly recommend they are fast friendly and efficient.Very fair with price and very quick to respond.
My water heater pipe ruptured and flooded my basement. A friend recommended SERVPRO. I gave them a call and they gave me a quote. Their team was out the next day and the damage was cleaned in no time. I'm really glad they checked for mold and made sure that everything was going to be ok.
After coming home to a flood in my house on a late Friday night, my insurance company sent out SERVPRO and they were amazing. They called and came over quickly due to my emergent situation and quickly put me at ease. They cleaned up everything and did follow up visits for several days until completed. I am very happy with the work they did and would definitely recommend them to others. Allison, Edwin and Jose were all friendly and informative as well as the other guys too! Thank you for making a horrible situation so much better!!
These guys all helped me under very stressful conditions due to a faulty roof that caused major water damage to the inside of my home while I was out of state dealing with a surgery for my young son. My entire floors, walls and ceilings were damaged and through it all this team saw to it that the repairs and the work was done efficiently, professionally and expeditiously. I am in awe of how well I was treated and how wonderful their services have been. I will return to a home that I truly believe is in much better conditions than the home I left during the repairs due to their hard work and dedication. They all have pride in their work and it shows! Give this team your business because under stressful conditions, these are the guys you want working for you!!!
The roof on my house began leaking during a massive rain storm, I called SERVPRO late in the evening and they arrived shortly after to aid me. They were able to cover the roof and begin work immediately to stop any further damage. I was very impressed and will be recommending them to friends and family.
SERVPRO was very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for better service. They were there for me in my time of need.
The home I rent out was affected by the Santa Clarita fires that spread, while the home was not directly affected it still was covered in soot and smoke. SERVPRO was able to come out and remove all the damage both inside and outside of the home and make it livable again.
When I had a fire at my home in Encino, I called SERVPRO and they came out and put us at ease from the first day. They started the process immediately and dealt with our insurance company to make sure everything they were doing was documented and covered. All in all it was a very pleasant experience during a difficult time.
My business experience water damage and I was referred to SERVPRO by family member that had used their services before. I was impressed with the level of professionalism and service I received. I will be telling all my friends, colleagues, and family members to always use SERVPRO.
After a water pipe burst in our building, we were amazed to see SERVPRO on site late that evening to begin the dry out process to minimize any further damage. The project manager, Matthew, was a real pro.
These guys are the best. Unfortunately I've had to use them two times. Very professional. Great follow up and communication. If you need mitigation work, which in my case was for mold, look no further. Didn't leave until job was completely finished, with no mess left behind.
"I want to take this opportunity to thank you for taking such good care of my family during such a difficult time. You showed up in the middle of the night, cleaned up the mess, and worked with our plumber to try and find the problem. Thank you so much."
We live in the hills and our basement became flooded from our backyard not having anyways to drain all the water from the rain and our sprinkler systems having a malfunction. Our adult children are the actually the ones that called SERVPRO and I'm glad they did. The whole team was a joy to work with and I'm glad they were there when they were.
We recently experienced a pretty significant water mess at our home and it left us with damage to our floors and walls. When it was determined that there was mold present, we became very concerned. SERVPRO was on the scene immediately and worked closely with the insurance company to make sure all of our needs were met. Marc gave us A-1 treatment throughout the process. We would recommend SERVPRO to our friends and family.
SERVPRO did a great job of cleaning up our mold disaster in our bathroom. The wrokers were clean, friendly and seemed to be very competent. All 10's!!
While away in the Panama Canal our ceiling had a leak we were unaware of and some rain came in through the leak and flooded our entire second story. Our adult children got the call and called SERVPRO. They were out the same day and the drying process began. Everything is under control. They put some things back for us and have tried to make life easier for us
I had mold all over my ceilings and walls and finally took a neighbor's advice to call SERVPRO after trying to get rid of it myself. I was so impressed by the technician, Abraham, and the office manager, Berenice. Everyone was friendly and professional. I will definitely be recommending them in the future.
I want to commend SERVPRO of Studio City/Valley Village on their excellent service and attention to detail when they cleaned our animal enclosures. There was an explosion next door and we were unable to access our building for days. SERVPRO decontaminated all areas of our building. They really showed a great concern for us and our animals
Ten's across the board. SERVPRO, specifically Matthew, did a great job.
What started out as a water damage turned into a mold problem as I was trying to close escrow on my home. SERVPRO was immediately on the scene and helped me with my time crunch. I was super happy with how quickly the process went and that there was a sense of urgency with my claim.
SERPVRO did a great job at responding in our time of need. I would absolutely recommend them to anyone that experiences water damage.
I experienced smoke damage in my apartment and SERVPRO was able to remove all the soot and help to get my place back to livable living conditions. I was appreciative of all the communication and the patience displayed.
SERVPRO responded in our time of need after hours and really went the extra mile in dealing with our claim. The demolition, mold clean up, and drying that was necessary was completed in a timely manner and all communication between their office and us was terrific. 10's accross the board.
Right before the holidays I had a small fire in my kitchen and I was worried about having company over for the holidays. SERVPRO was able to quickly come out and re mediate the damages and I was ready to go before my guests arrived in town. I was very impressed with SERVPRO and will recommend them in the future.
Very professional and thorough. This was a terrible situation but SERVPRO made the headache easier, they were in and out quickly and I couldn't thank them more.
I had a flooding emergency that from the first call they were compassionate, informative and dependable. It is in the times of emergency you need someone to help keep you calm and Nora was that person for me. Mark followed up with the same care and concern. They treated me like I mattered. Companies that value people should be rewarded and I have never had this good of an experience with any company where customer service matters.
A fire that started in our bathroom vent was quickly put about but then our ceiling needed some help. We called SERVPRO out and they were great, the technicians were friendly and professional. We were able to move the process along quickly and it was pleasant. I was very impressed.
The project manager, Matt, was great on site, with amazing communication and explanation of services. Everyone was clean and professional and I felt comfortable in the middle of chaos.
My son used SERVPRO just before I had my fire damage and recommend that I give them a call, and I am glad I did. They were extremely professional with both claims and did their best work, I could have not asked for better service.
I really can't say enough.. Wow!! I am so glad I don't have water damage a lot but if I do again.. This SERVPRO is great! Our house flooded after crazy rains, Bernice and her team were amazing to work with. Thorough and clear in explaining how and why they did what they did. They documented well and worked with the Insurance company, providing them with clear outlined status reports.
This team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client.
I think, even in a worst case scenario, we would have been a small job for SERVPRO, but, Marc came out anyway to help and give some guidance. Marc is the type of person I want to do business with - I appreciate his professionalism, customer service, and common decency.
After never experiencing a "loss" before the guys walked me through everything I needed to know and explained all steps thoroughly. Thank you to Raul, Fernando, and SERVPRO for coming to my home after hours and being the silver lining to an otherwise horrible day!
After coming home to a flood in my house on a late Friday night, my insurance company sent out SERVPRO and they were amazing. They called and came over quickly due to my emergent situation and quickly put me at ease. They cleaned up everything and did follow up visits for several days until completed. I am very happy with the work they did and would definitely recommend them to others.
I had SERVPRO come to my house for carpet cleaning and they did a fantastic job! They were thorough, on time, clean, and polite. I will definitely use them again in the future and would recommend them for any of their services.
They all have pride in their work and it shows!
Give this team your business because under stressful conditions, these are the guys you want working for you!!!
Edwin was particularly helpful, quick response, returned calls promptly, very professional, and answered many questions. Well done!
Just stay as great as you are don't lose that ability.
Excellent Work! Thank You!
They were terrific! Very courteous and thorough.
Great, professional team!